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Policies | Schoone Oordt

Policies

Cancellations

  • No show or early departure forfeits 100% of total stay.
  • Cancellations 0 to 14 days prior forfeit 100% of total stay.
  • Cancellations 15 to 28 days prior forfeit 50% of total stay.
  • Cancellations in excess of 28 days prior will incur a 10% administration fee to cover banking and handling charges.
  • Please note that we do consider a cancellation on merit, if it is truly beyond the guests’ control, and will charge accordingly.

Check-in & Check out Times

  • Our Check-in is at 14:00 and Check-out at 11:00
  • We do try to accommodate early check-ins and late check-outs where we can, but we have a large amount of one night stays and therefore need the time to change over rooms.

Children

  • We welcome and love children of all ages.
  • Age 0 to 6 free when sharing with parents.
  • Age 7 to 10, 25% of rack room rate including breakfast when sharing with parents.
  • Older than 10, we recommend reserving the family cottage/family suite or inter-leading luxury rooms.
  • There is a single sofa bed, ideal for children up to 10yrs of age, and space for a cot in each luxury room.
  • There is space for a cot in the Honeymoon Suite, but no sofa bed.
  • Our existing Family Cottage has 2 extended length single beds in an upstairs loft area with an extended length king for parents downstairs.
    • There is a flat rate for this room based on 2 adults and 2 children (of any age).
  • Our new Family Suite, available from the 1st May 2017, will accommodate 2 adults and up to 4 children (of any age) in two separate bedrooms. There is a flat rate for this room too.
    • Please note that we have one antique wooden and one modern camper cot.  Please ensure that these are pre-booked if required.

Deposits

  • We require a 50% deposit from guests to secure a reservation.

Peak Period Minimum Stay

  • There is a two-night minimum stay requirement over high peak period, from the 16th December to the 16th January each year.

Rooms

  • As of the 1st May 2017, we shall have 11 rooms:
    • 8 x Luxury Rooms which are identical in décor & facilities except for unique antique cupboards & dressers. 2 of these Luxury Rooms are interleading through the balcony and are ideal for families with older children or groups of friends travelling together.
    • 1 x Honeymoon Suite which is private, larger & more romantic.
    • 2 x Family Rooms which are also more private & separate from other guests.
      • These are made up of one Family Cottage with a loft area for up to 2 children and one 2-bedroomed Family Suite for up to 4 children.
      • Please note that the Family Suite is only available to book from 1st May 2017
    • The Honeymoon Suite is at the opposite end of the property to the Family Rooms.
    • All rooms are fitted with tea/coffee stations, refrigerators, aircon, satellite TV, DVD players, electronic safes, underfloor heating & heated towel rails in the bathrooms.
    • All rooms have wood-burning fireplaces except the Family Cottage.
    • Pure goose down bedding, 100% cotton embroidered linen, embroidered gowns, slippers & pure wool carpets add to the luxury.
    • We have consistently been awarded 5-star Country House status from 2011 to 2016 by the Tourism Grading Council of South Africa.

Smoking

  • Smoking is not permitted in the rooms or the manor house, but ashtrays are provided on the private patios.

Visa cards

  • We accept all major credit cards at no additional charge.

Updated 14th October 2016